SHIPPING & RETURNS
***We ask that customers be aware of the backlog within Royal Mail and understand that whilst our Postal Workers are doing their best and working very hard during this difficult time, they are experiencing delays in delivery services**
Orders are Handmade to order, and dispatched within 7 working days.
Once Posted Shipping Estimates are as follows:
UK STANDARD: 1-5 Working Days
UK 1ST CLASS SIGNED FOR: 1-5 Working Days (Signature Required)
UK SPECIAL DELIVERY: 1-2 Working Days Guaranteed (Signature required)
INTERNATIONAL ORDERS: 21-35 Working Days (Tracked & Signed for when possible)
Shipping Estimates are given to us by Royal Mail, once handed over we are not in control of how your parcels are handled.
Please ensure that your shipping address is correct. We are not responsible for any items that become lost or that are shipped to the incorrect address due to buyer inaccuracy - this may incur additional costs.
Return & Exchange Policy
We only accept a return if:
Your item is not Personalised/customised
Your item has arrived damaged/has been made incorrectly
Items must be returned in its original packaging and undamaged. Buyers are responsible for returning these items, covering any shipping fees and custom charges incurred for receiving your return.
We can only process your refund once we receive the item - refunds can take up to 7 working days to show funds in your account. We recommend sending via a tracked/insured service as we are not responsible for any lost items. Only item costs will be refunded - all postage costs are exempt.
We can only process a refund to the original payment method. Buyers are responsible for ensuring this payment method is valid at the time the refund is issued.
Please post your item to us within 30 days and retain a proof of postage as we may request a copy of this before issuing a refund.
Contact us for more information and to confirm if a return is possible.
*We reserve the right to decline refund if item is deemed unsellable*