SHIPPING & RETURNS

Shipping Policy

All Jewellery orders will be sent within 3-7 working days and are estimated to arrive within:

 

UK STANDARD = 1-3 Working days from dispatch
UK EXPRESS = Guaranteed Next Working day from dispatch

INTERNATIONAL STANDARD = 7-28 Working days


All International orders will be tracked wherever possible. UK orders will only be tracked with the Next Day shipping service.

 

***Please allow a little more time for delivery. Royal Mail are experiencing delays due to Covid-19, there may be some that are delayed***

Shipping Estimates are given to us by Royal Mail, once handed over we are not in control of how your parcels are handled.

 

 

Gift Certificates qualify for FREE Shipping as they are sent digitally.
Ring Sizers & Polishing Cloths will be sent via a non tracked service.


Return & Exchange Policy

We only accept a return if:
Your item is not Personalised/customised
Your item has arrived damaged/has been made incorrectly

Items must be returned in its original packaging and undamaged. Buyers are responsible for returning these items, covering any shipping fees and custom charges incurred for receiving your return.

We can only process your refund once we receive the item - refunds can take up to 7 working days to show funds in your account. We recommend sending via a tracked/insured service as we are not responsible for any lost items. Only item costs will be refunded - all postage costs are exempt.

We can only process a refund to the original payment method. Buyers are responsible for ensuring this payment method is valid at the time the refund is issued.

Please post your item to us within 30 days and retain a proof of postage as we may request a copy of this before issuing a refund.
Contact us for more information and to confirm if a return is possible.

*We reserve the right to decline refund if item is deemed unsellable*

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