RETURNS

Do you accept returns?

We only accept a return if:
Your item is not Personalised/customised
Your item has arrived damaged/has been made incorrectly

Items must be returned in its original packaging and undamaged. Buyers are responsible for returning these items, covering any shipping fees and custom charges incurred for receiving your return.

We can only process your refund once we receive the item - refunds can take up to 7 working days to show funds in your account. We recommend sending via a tracked/insured service as we are not responsible for any lost items. Only item costs will be refunded - all postage costs are exempt.

We can only process a refund to the original payment method. Buyers are responsible for ensuring this payment method is valid at the time the refund is issued.

Please post your item to us within 30 days and retain a proof of postage as we may request a copy of this before issuing a refund.
Contact us for more information and to confirm if a return is possible.

*We reserve the right to decline refund if item is deemed unsellable*

Can I exchange/Return my Gift Card?

Unfortunately Gift Cards can not be exchange for their cash value. Unused Gift Cards can only be refunded to the original purchaser and will be refunded via the original payment method. 

You can only return your unused Gift Card within 30 Days of purchase.

I don't like my order, can I get a refund?

We want you to be 100% happy with your order, so if you're unhappy please do get in touch so we can resolve the issue.

Any personalised pieces can only be refunded if we have made a mistake with your personalisations, any damaged items will be claimed for via Royal Mail.

All our pieces are created using traditional steel punches, letters are hammered into the metal one at a time, by eye. This creates a unique impression that can differ in spacing, depth and alignment.

We don't consider this a defect but a celebration of our handmade processes - we will not offer a refund/exchange due to "imperfectly" aligned text.

My ring doesn't fit, can I exchange for a different size?

We always as our customers to find their UK ring size before ordering - please see our sizing FAQ for more information.

However we understand that it is really tricky ordering the perfect fit, especially online. So we're happy to offer a one time, free resize of your personalised ring, just to give you that peace of mind when ordering.

This resizing service is only available to resize rings up or down three sizes. Any larger size difference may incur an additional charge due to extra labour/material costs. Please contact us about your sizing requirements BEFORE sending in your ring, as we may not be able to resize certain designs or bespoke/custom pieces.

All our non personalised rings can be exchanged for any different size. Items must be returned in its original packaging and undamaged.

Buyers are responsible for returning these items, covering any shipping fees and custom charges incurred for receiving your return.
 Shipping costs to resend your ring to you will be covered if you are in the UK (standard shipping only), and will incur a small charge if you are overseas.


Our free resizing service can only be claimed within 30 days of delivery.

I've made a mistake with my order - can it be changed?

Wherever possible we will try to accommodate any changes to your order, however if we have already begun work on your personalisations we are unable to alter these. Please be aware that any personalised items that have been made to your specifications (at checkout) are not eligible for a return/refund.

I would like to cancel my order - is this possible?

If we have already begun work on your personalised piece we are not able to offer a cancellation as this item cannot be resold. Any non personalised orders can only be cancelled if we have not begun dispatching your order. Once shipped, non personalised piece can be returned, however are subject to shipping costs. Please returns above ^

There's been a mistake with my stamping - can I get a replacement?

Our Jewellery is made by hand and can be subject to human error. It is very rare that we make mistakes - but hey, we're human!

If we do mistakenly stamp your personalisations differently to those requested we are more then happy to remake and resend your piece asap!
 

My order has arrived damaged - Help!

We put a lot of trust in our postal services to make sure your items are delivered safely and on time. It's really rare that an item arrives damaged, however if this happens, we must be informed as soon as possible. Please contact us within 7 days of delivery, we will require photos of the damaged item and its packaging so we can claim through the appropriate postal service.

After this time, any damages cannot be classified as "damaged in transit" as we are unable to claim for them.

We of course, are more then happy to remake and resend your piece asap!

 

My Jewellery has broken - can you repair it?

All our jewellery is subject to a free 30 day repair warranty. If your treasured piece needs repairing during this time (30 days from delivery) we are happy to repair/rework your jewellery. After this time any damage is attributed to general wear and tear.

Please note that our jewellery repair service can only be offered if our jewellery care advice has been followed - we reserved the right to refuse a repair if the jewellery shows signs of excessive damage/manipulation from the wearer.

If this time has passed, or you need to send in a previously loved Little Homebird Jewellery piece for a little TLC, we're happy to repair any breakages and give them a good polish for a small charge.

Please Contact us for availability, time scales and pricing.
Please note that at this time, we are unable to repair any jewellery that has note been created by Little Homebird Jewellery.